Customer information:
Global freight logistics leader, service network covering more than 220 countries and regions, 285,000 employees worldwide, to provide customers with fast professional services.

Customer requirements:

●It needs the centralized management and support of professional IT service desk to ensure the normal development of main business and the whole market monitoring.
● Implementing 7x24 Hours to Support International Business and VIP User Support

Provided programmes:

● The establishment of front-line service desk in Ranxu and Customer Office ensures the overall configuration of infrastructure, seating and management.
● Provide 7 x 24 hours multilingual support to ensure uninterrupted user international business
● Using ITSM (Service Management) tool E-Service Desk developed independently according to ITIL standard to standardize operation process